Mental Health Course

CHCCCS019 - Recognise and Respond to Crisis Situations

Description

This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

This is a one-day course that provides participants with the knowledge and skills to recognise a person who may be suffering a mental health crisis.

Mental Health Course covers:

  • Recognise and respond to signs indicating that there may be safety issues for people
  • Consider indicators from direct and indirect communications that suggest the presence of safety issues
  • Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures
  • Listen empathetically to details of current crisis situation
  • Affirm and strengthen links to safety and living
  • Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
  • Balance collaboration and direction according to the person’s current capacity for decision-making and coping
  • Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
  • Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
  • Seek advice or assistance from supervisor as required
  • Empower person to make informed choices about further help
  • Explore possible barriers to seeking or accepting help and develop responses
  • Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
  • Refer to appropriate professionals as required
  • Complete and maintain accurate documentation
  • Recognise and minimise risks to self-associated with crisis support
  • Identify and respond to the need for supervision and debriefing

Purpose

This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

Course dates

There are no dates currently scheduled please contact us.

Duration

The course is delivered over one day of face-to-face learning and assessment in our classroom, after approximately 2 hours of pre-course online learning.

Our classroom is located at: Moss Vale Services Club, 17 Yarrawa Road, Moss Vale, NSW, 2577.

A private course is available at your workplace or a suitable location. Please request a quote.

Course fees

  • Mental Health Course payment: $185.00 AUD (upfront payment)

Payment options

Debit/Credit card payment via secure system (Stripe) as well as Electronic Funds Transfer (EFT).

Assessment requirement

The assessment in support of the unit of competency requires the learner to complete a written knowledge assessment and each candidate to demonstrate skills in an environment that provides realistic in-depth, scenarios and simulations to assess candidates’ skills and knowledge.

The learner must answer all the written knowledge questions correctly. There is the opportunity for this knowledge assessment to be conducted verbally if the learner requires this level of support.

The practical assessment is conducted under controlled conditions in a classroom. Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the workplace or community setting.

Qualification

On successfully completing the training and assessment you will be issued a Statement of Attainment issuing you the unit of competency:

CHCCCS019 – Recognise and respond to crisis situations. This unit of competence is nationally recognised and provides individuals with a valuable outcome that is recognised throughout Australia.

Delivery mode

Delivery of this course will be trainer led and delivered face-to-face in a classroom, combined with pre-course work online.

Units of competency

Elective Units

  • CHCCCS019 – Recognise and respond to crisis situations

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Would you like us to come to your premises to conduct the training?