This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
This one-day course provides learners with the knowledge and practical skills to recognise and respond to people experiencing crisis situations and to facilitate access to appropriate support services.
Mental Health Course covers:
Mental health crises can happen in any workplace or community setting, and knowing how to respond safely and effectively can make a critical difference. This course gives you the skills and confidence to recognise the signs that a person may be in crisis and to respond appropriately, in line with established crisis intervention principles, to help keep them safe until further support is available.
The target learner for this course includes community services workers who may be required to recognise and respond to a person in crisis as part of their role. This includes, but is not limited to, support workers, case workers, community and youth workers, and other professionals who have face-to-face, telephone or remote contact with people who may be experiencing a mental health crisis.
There are no dates currently scheduled please contact us.
The course is delivered over one day of face-to-face learning and assessment.
This course is delivered as a private group booking only at a suitable workplace or community setting.
Prospective learners must meet the following:
– Prospective learners must be at least 18 years of age at the time of enrolment.
– Applicants under 18 years of age are not eligible to enrol in Highlands Training Solutions courses.
– Highlands Training Solutions will conduct a Language, Literacy and Numeracy (LLN) skills review before training commences to determine whether the course is suitable for me and to identify any reasonable support that may assist my successful participation.
– Learners must have sufficient language, literacy and numeracy skills to read and interpret course information, complete assessment activities and communicate effectively with people experiencing a crisis situation. Where the LLN skills review identifies that additional support may be required, Highlands Training Solutions will discuss reasonable support strategies with the learner, provided these do not compromise the requirements of the training product. If, following the review, Highlands Training Solutions determines that the learner is unlikely to successfully complete the course, even with reasonable support, the learner will be advised before enrolment proceeds.
The assessment in support of the unit of competency requires the learner to complete a written knowledge assessment and each candidate to demonstrate skills in an environment that provides realistic in-depth, scenarios and simulations to assess candidates’ skills and knowledge.
The learner must answer all the written knowledge questions correctly. There is the opportunity for this knowledge assessment to be conducted verbally if the learner requires this level of support.
The practical assessment is conducted under controlled conditions in a classroom. Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the workplace or community setting.
Upon successful completion of all training and assessment requirements, learners will be issued with a Statement of Attainment for the following nationally recognised unit of competency:
CHCCCS019 – Recognise and respond to crisis situations
This unit of competency is nationally recognised and provides individuals with a valuable outcome that is recognised throughout Australia.
This course is delivered through trainer-led, face-to-face training and assessment with no online learning component.
Elective Units
Learner training is supported through the provision of quality learning materials and resources. All equipment and consumables are supplied as part of the course.
Learners are encouraged to wear comfortable, casual clothes and sensible shoes.
